As we continue to monitor the spread and impact of COVID-19, we want to let you know that we have the proper infrastructure and processes in place to continue services without disruption.
As of now, the Capital, Payments, and FastPay Network systems are seeing no interruptions or delays in uptime or processing. We have received no indication from our partners that there will be any changes in service that would impact our clients.
In light of recent developments and government recommendations, FastPay has taken the following steps to ensure business continuity:
All FastPay teams and employees are currently working remotely and will continue to do so as long as local conditions dictate.
FastPay has system redundancy and geographic disbursement of teams across the country.
Remote access for all of our platforms and financial systems continue operating with full capabilities.
Continued secure protection and privacy of all client data to be handled with the utmost care.
Account managers are available to help answer any questions you may have regarding your business.
We understand the difficulties that some institutions are currently faced with in managing a rapid transition to remote work. If you have any questions or concerns, please reach out to your account manager. FastPay is committed to providing quality assistance through this turbulent time.
Please make sure to check back periodically for updates. We appreciate your understanding and support.